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Open Travel Alliance / Electronic commerce / Consumer behaviour / Online retailers / Critical Incident Technique / Customer satisfaction / Expedia / Inc. / Expedia / Loyalty business model / Marketing / Business / Customer experience management


Document Date: 2011-05-09 15:30:54

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City

Winnipeg / Phoenix / Bellevue / /

Company

IBM / EBay / Travelocity.com L.P. / Tourism Industry / Expedia Inc. / SABRE Technology Group / American Airlines / The Online Travel / Microsoft / had using Expedia / /

Country

United States / /

Currency

CAD / /

/

Event

M&A / Product Release / /

Facility

University of Michigan / /

IndustryTerm

purchase travel / selected / satisfactory services / tourism services / airline travelers / e-loyalty / information technologies / excellent services / brick-andmortar travel agents / communication technologies / rated travel website / ecommerce report / valueadded services / travel industry sector / travel insurance / travel providers / information systems / travel / travel websites / electronic commerce activities / travel community / Internet World Stats / leisure-type travel / tourism products / car rental / tourism company offering services / travel services / travel agents / airline / car rental prices / non-existent pre-or post-sales customer services / travel industry / e-tickets / computerized airline reservation system / travel information / travel sector / Internet-based technologies / Web site quality perceptions / leisure travel market / travel domains / airline tickets / travel package / travel products / travel-related products / information communication technologies / real-time information / electronic commerce sector / electronic commerce / /

MarketIndex

American Customer Satisfaction / /

NaturalFeature

Thunder Bay / /

Organization

United States Air Force / Company Service / Better Business Bureau / LAKEHEAD UNIVERSITY / National Quality Research Center / the University of Michigan / /

Person

ANDREA STACH / Hassanein / ALEXANDER SERENKO / /

Position

researcher / leader / Head / /

Product

Semi-Automated Business Research Environment / /

ProvinceOrState

Washington / Michigan / /

Region

Southern Ontario / Northwest / /

SportsEvent

Grey Cup / /

Technology

Internet-based technologies / information technologies / Information Technology / communication technologies / information communication technologies / /

URL

http /

SocialTag