RESEARCH ARTICLE AN EXPLORATORY STUDY OF THE FORMATION AND IMPACT OF ELECTRONIC SERVICE FAILURES Chee-Wee Tan Department of IT Management, Copenhagen Business School, Howitzvej 60,

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Date: 2016-01-20 14:53:02 Professional studies Business Management Economy Failure Survival analysis Quality management Reliability engineering Service recovery Service quality Loyalty business model Value proposition		RESEARCH ARTICLE AN EXPLORATORY STUDY OF THE FORMATION AND IMPACT OF ELECTRONIC SERVICE FAILURES Chee-Wee Tan Department of IT Management, Copenhagen Business School, Howitzvej 60, Add to Reading List Source URL: www.misq.org Download Document from Source Website File Size: 515,67 KB Share Document on Facebook

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