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City Washington / D.C. / Stamford / Boston / El Segundo / / Company AMR Research / Aberdeen Group / Gartner Group / Accenture / Post-Sales Service Glovia International Inc. / / Country United States / / Currency USD / / / Event Man-Made Disaster / / Facility Building Customer Loyalty / East Imperial Highway / / IndustryTerm service solutions / technology advisory / business systems / inventory management / service businesses with technology / technology solutions / service management / supply chain management / homegrown service solutions / in-house solution / homegrown solutions / dedicated service management applications / dedicated service management software package / service management applications / dedicated service solutions / enterprise applications / simpler products / e - business / particular product / manufacturing / finance / supplier management / warranty management / materials management / legacy products / software packages / technology investments / service-related products / using a particular product / / Organization National Association of Manufacturers / Harvard / Improve Post-Sale Service / Understand Service / / Person Paul R. Timm / / / Position author / Contents Page Executive / single service technician / Executive / / ProvinceOrState Massachusetts / Connecticut / California / / PublishedMedium the Harvard Business Review / / Technology CRM / Massachusetts-based technology / Connecticut-based technology / / URL www.facebook.com/GloviaInc / www.glovia.com / /
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