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Electronic commerce / Customer relationship management / Oracle Corporation / Customer experience / Call centre / Field service management / Siebel Systems / Oracle CRM / Marketing / Business / Customer experience management


ORACLE DATA SHEET SIEBEL CONTACT CENTER AND SERVICE APPLICATIONS Deliver a great customer experience that sets you apart, improves efficiency and drives profitability with Oracle’s Siebel Contact Center
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Document Date: 2014-04-08 20:49:28


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Company

Gain Actionable Business / Siebel / Oracle Corporation / PeopleSoft Enterprise / /

Event

M&A / Company Expansion / /

Facility

IT Infrastructure Library / Siebel Contact Center / /

IndustryTerm

inventory management / wireless connectivity / analytics solution / hybrid solutions / Web self-service / graphical task authoring tool / activities online 24x7 / communication technologies / wireless field service delivery / Web communications / contract management / multichannel employee services / e - business / service request management / order management / stand-alone hosted telephony solution / hosted voice / fixed-price implementation services / /

Organization

Meeting Customer Expectations CONTACT CENTER / Your Contact Center Siebel Contact Center / Turning Your Service Organization / Comprehensive Field Service Management Siebel Field Service / Service Analytics Siebel Contact Center / Customer Insight Siebel Enterprise Contact Center / World-Class Service for Small / Unparalleled Sales and Marketing Campaign Effectiveness With Siebel Contact Center / Intelligent Service Delivery Siebel Contact Center / /

Position

CEO / business analyst in a call center / codeless process designer / field engineer for the job / field technician / /

Product

Siebel Contact Center / /

Technology

communication technologies / CRM / Computer Telephony / Computer Telephony Integration / /

SocialTag