UPS / McKinsey / The Grameen Bank / US west / Webvan / Yankee Group / CustomerSat / Unleash Your Inner Company / HP / Gartner Group / American Airlines / FedEx / VerticalNet / Silicon Valley / Akamai Technologies / Forrester / Booz Allen / Menlo Park / up running CustomerSat / /
World Trade Center / including the World Trade Center / /
IndustryTerm
Web design / alternatives to government services / food / online billing / bank / billion-dollar software / online software / communications grid / similar services / /
Movie
World Trade Center / /
Organization
Naval Postgraduate School / Coaches Sports Appliances Video Painting Physics Materials Sales Club / In Chapter / /
Person
David R. Henderson / Russ Haswell / Steve Jobs / Flow / Paul Theroux / Daniel Lewin / Dave Packard / R. M. Ryan / Bill Hewlett / Cal Newport / E. L. Deci / /
Position
Psychologist / brilliant co-founder / VP Sales / author / professor of economics / CFO / Harper / /