Markovian Service Networks / Mitretek Systems / McGraw-Hill / John Wiley & Sons / / /
EntertainmentAwardEvent
the INFORMS College on Simulation Outstanding Publication Award / /
Facility
Princeton University / Prentice Hall / INFORMS College / College Park / Stanford University / University of Maryland / Harvard University / /
IndustryTerm
call center technologies / e-( / Web chat sessions / telecommunications / regular telephone / information technology / telephone switch / telephone lines / telephone network / manufacturing / call center systems / functional strong law / telephone traffic / finance / /
Organization
Harvard University / National Science Foundation / MIT / Stanford University / University of Maryland / Baltimore County / Princeton University / Fluid Approximations Service / General Services Administration / University of Maryland / College Park / real-world call center / /
Person
W. David Kelton / Michael Fu / Ahmad D. Ridley / Edwin S. Wiley / William Massey / /
Position
Prime Minister / Professor / manager / model a call center / AM/PM / customer service representative / cofounder / queueing model of our call center / co-author / Engineer / /
ProgrammingLanguage
Erlang / /
ProvinceOrState
Maryland / M. B. / Washington / /
PublishedMedium
The Telecommunications Review / /
SportsLeague
Stanford University / /
Technology
PSTN / call center technologies / information technology / IP / queueing theory / automatic call distributor / simulation / interactive voice response / /
So You Want to Deploy VoIP