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Customer experience management / Customer retention / Customer relationship management / Sales / Customer satisfaction / Customer experience / Performance metric / Product management / Customer profitability / Business / Marketing / Consumer behaviour


The Profit Maximization Paradox Abstract: Long term profitability that exceeds industry norms is the essence of shareholder value. Based on studies of the Fortune 500, few companies can boast of long-term growth for five
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Document Date: 2013-06-30 14:07:03

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Company

GSP & Associates LLC / /

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IndustryTerm

higher margin products/services / program management / product management / /

Organization

Field Service / Help Desk / and Field Service / /

Person

Petersen / /

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Position

senior executive / Author / Chief Marketing Officer / speaker / writer / Director the Managing / single product manager / Chief Customer Officer / /

Technology

CRM / /

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