eBay / PayPal / Ombudsman’s Special Ombudsman Response Team / Creative Commons / /
Country
New Zealand / United States / Canada / Australia / United Kingdom / Ireland / /
Facility
Queen Margaret University / Nuffield-funded UK Administrative Justice Institute / Chartered Institute of Arbitrators / Trading Standards Institute / /
IndustryTerm
online dispute resolution / creative solutions / public services / high tech/ / legal services / telephone conciliation conferences / telephone mediation approach / bank / consumer law / online world / telephone conferences / telephone mediators / /
Organization
Law Society of Scotland / Ombudsman Association / Tribunals Service / Lawyers Complaint Service’s Early Resolution Service / New Zealand Law Society’s Lawyers Complaint Service / Queen Margaret University / Scotland’s Administrative Justice Committee / Majesty’s Court / Australian Financial Ombudsman Service / Consumer Insight Centre / Housing and Care Organisation / Trading Standards Institute / Chartered Institute of Arbitrators / Small Claims Mediation Service / Early Resolution Service / UK Administrative Justice Institute / Nuffield Foundation / Trading Standards Service / Care Organisation / UK European Consumer Centre / /
Person
Craig Cathcart / Carolyn Hirst / Jane Williams / Carol Brennan / Laurie Blair / Chris Gill / /
Position
programme leader / socio-legal researcher / mediator / consultant / research assistant / senior Trading Standards Manager / team member / caseworker / Deputy Director / Director / Commissioner / Executive / Lecturer / Edinburgh Sheriff / single case worker / member / /
Models of Alternative Dispute Resolution (ADR) A report for the Legal Ombudsman 31 October 2014