Cincinnati / Leeds / Davenport / Los Alamitos / London / San Diego / Chicago / Information Systems Bled / /
Company
IBM / A.M. Mohrman S.A. / CRM Standard Software / Financial Times / Oxford University Press / French Railways / IEEE Software / C. (2000) Enterprise Resource Planning Systems / T.G. And Associates / IEEE Computer Society Press / Siebel Systems / C.U. and Associates / American Airlines / M.J. (1988) Implementing Packaged Software / Pinnaflex Educational Resources / /
Country
Netherlands / Slovenia / United Kingdom / /
Currency
USD / / /
Event
Product Issues / /
Facility
Building Theories / University of Salford / Information Systems Institute / Call Centre / / /
IndustryTerm
on web sites / software selection / software leads / particular product / software package / software packages / package software / based manufacturing / software trends / automation tool / extranet and intranet based systems / /
Organization
CUSTOMER RELATIONSHIP MANAGEMENT CRM / Harvard / GoodsCo / American Marketing Association / ISSUES ASSOCIATED WITH CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS Ben Light Information Systems Research Centre / Call Centre / US Federal Reserve / University of Salford / Salford / Information Systems Institute / Oxford University / /
Person
Markus / Van Bennekom / Benjamin / Tanis / / /
Position
Sales Manager / IT Manager / General Manager / Butler / market leader / manager at the company / author / Critical Success Factors Model for ERP Implementation / Director / Marketing Manager / Managing Director / director of the company / Director Finance / CRM Project Manager / Porter / Director / Finance / strong driver / /
Product
delivery times / goods / /
ProvinceOrState
Ohio / M.B. / Hawaii / Rhode Island / California / /
PublishedMedium
IEEE Software / Harvard Business Review / /
Region
Northern England / /
Technology
CRM / INTRODUCTION Information Technology / Information Technology / CRM system / /
Global Co-Operation in the New Millennium The 9th European Conference on Information Systems Bled, Slovenia, June 27-29, 2001 A REVIEW OF THE ISSUES ASSOCIATED WITH CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS