Dell / IBM / Adobe / HP / Upgrade Programmes Software / Intel / Microsoft / Facebook / IPass / /
Currency
pence / /
Facility
University Portal / /
IndustryTerm
Internet Access / software use / Web Account Maintenance / telephone service / end-user computing services / Web Hosting Server / Web hosting / Web Conferencing / Internet Firewall / Internet Internet Explorer MS FrontPage Other Internet Utilities / Wireless LAN / substitute equipment / software distribution / INTERNET ACCESS NETWORKING AND INTERNET ACCESS Standards Supported Network Protocols TCP/IP Network Services / email systems / /
OperatingSystem
Sun Solaris / Mac OS 9 / SuSE Linux / Windows XP / Netware / Microsoft Vista / /
Organization
ITS Help Centre / Desktop Hardware Help Centre / / /
Position
Private / Acrobat / /
Product
Printer Epson Dot Matrix Printer LX / iPhone / /
Technology
NETWORKING AND INTERNET ACCESS NETWORKING AND INTERNET ACCESS Standards Supported Network Protocols / Laser / Laser Printer / DNS / Firewall / Linux / VPN / staff Technology / Video on Demand / e-Learning / Operating System / DBMS / TCP/IP / Acrobat / Wireless LAN / x Windows / /
APPENDIX C IT Standards and Levels of Support Service Provided by ITS and ITS Performance Pledges I. IT Standards and Levels of Support Service Provided by ITS