Jet Propulsion Laboratory / Syncra Systems / Biztravel.com / Citibank e-Business Group / Barnes & Noble / Li & Fung / OIT34T Tektronix Inc. / HKU198 Abstract ES Technologies / Cisco Systems Inc. / Manufacturing Moore Medical / Amazon.com / Midland plc / HSBC / Dairy Farm Group / Presents / Yahoo! / FleetBoston Financial Corp. / Tektronix / HBS Publishing / Safeway / Abstract ToyWorld / AT&T / Sun Microsystems / Management And ERP General Motors / Air Products and Chemicals Inc. / General Motors / eBay Inc. / USA Today / Rosenbluth / CEMEX / Global Corporate Bank / Details / Moore Medical Corp. / Chapter 2 Information Technologies / BPR ToyWorld Inc. / Intellect Exchange Inc. / AOL / Abstract Rosenbluth / Akamai Technologies / Competitive Advantage Rosenbluth International / Prototypes Abstract Jet Propulsion Laboratory / /
Continent
Europe / Asia / /
Country
United Kingdom / China / India / United States / Singapore / /
Currency
USD / pence / /
Event
M&A / Bankruptcy / /
Facility
Jet Propulsion Laboratory / port of Singapore / World's Port of Call / /
IndustryTerm
conceivable product / financial products / digital loyalty network / cement industry / web platform / Internet-based software / e-marketing / business to business / online auction arena / e - business / communications technology / value chain / multipartner collaborations involving supply chain / e-philanthropy / information technology products / content delivery network / Internet-based start-up / software others / e-marketplace / Internet Issues / branchless bank / customer relationship management software / bank / financial services / medium-sized distributor / information technology / retail banking customers / e - commerce / computing / supply chain systems / Internet Commons / web site content / charity portal / conventional cement industry / retail banking / Internet-based collaborative activities / supply chain / relationship management / distribution chain / client/server / Internet / large networks / eCommerce web site / logistics management / chain management / Internet presence / art systems / food retailer / Internet initiatives / ecommerce firms / retail banking services / retail sales / routers / software / technology / banking / e-business product / cement / over-the-phone banking interactions / e-payment / much smaller retail chains / retail chains / cross-sell relevant products / /
Organization
IMD135 Chapter / MIS / Harvard Business School / Integration Safeway Manufacturing Division / Harvard / Teams Chapter / National Aeronautics and Space Administration / HKU165 Chapter / CRM / /
Person
Rick Wagoner / Pauline Ng / Liz Kind / Ali F. Farhoomand / Fred Young / Hanna Rodriguez-Farrar / Kelley Porter / Virginia A. Fuller / Sonia Syngal / Lynda M. Applegate / Penny Roberts / Rebecca Chung / Thomas H. Davenport / Richard L. Nolan / Richard Tully / Jeanne Holm / Maryellen Costello / Peter Koudal / Dickson L. Louie / Andrea Higuera / David Kiron / Eric J. Van Den Steen / Gregory Bounds / Frances X. Frei / Roger Hallowell / Bret Baird / Robert D. Austin / Michael E. Porter / Debra Rankin / Mark Cotteleer / Donald A. Marchand / Benjamin Edelman / Julie Yu / Mona Ashiya / Nancy Bartlett / Victor E. Millar / Janis L. Gogan / James I. Cash Jr. / / /
Position
teaching professor / experienced editor / CEO / director of procurement strategy and supplier relations / COO / chief knowledge architect / Porter / /
ProvinceOrState
Arizona / /
PublishedMedium
Harvard Business Review / USA Today / /
Region
Asia Pacific / /
Technology
object-oriented programming / knowledge management system / Information Technology / 1 Information Technology / Strategy formulation Information technology / 603095 Information technology / CRM / communications technology / Knowledge management / client/server / /
Case Map for Turban, McLean & Wetherbe: Information Technology for Management (Wiley) This map was prepared by an experienced editor at HBS Publishing, not by a teaching professor. Faculty at Harvard Business School were