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	September 2010 \| Vol. #14 Consistent "Easy" Service THEN Customer Delight Did you happen to catch the recent Harvard Business Review (HBR) article entitled "Stop Trying to Delight Your Customers?" The article, based on Add to Reading List Document Date: 2012-12-31 22:17:42 Open Document File Size: 128,25 KB Share Result on Facebook

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September 2010 | Vol. #14 Consistent "Easy" Service THEN Customer Delight Did you happen to catch the recent Harvard Business Review (HBR) article entitled "Stop Trying to Delight Your Customers?" The article, based on Add to Reading List