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M PRA Munich Personal RePEc Archive Incentives and Service Quality in the Restaurant Industry: The Tipping – Service Puzzle
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Document Date: 2013-02-13 19:45:55

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File Size: 276,59 KB

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Company

McCall / McDermott / /

Continent

Europe / /

Country

Israel / United States / /

Currency

USD / /

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Facility

Service Puzzle Ofer H. Azar Ben-Gurion University / Ben-Gurion University / Business Administration Ben-Gurion University / Restaurant Industry / /

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IndustryTerm

retail banking / securities brokerage / nonalcoholic beverage bars / food industry / food / /

NaturalFeature

Negev / /

Organization

Service Puzzle Ofer H. Azar* Department / School of Management / Ben-Gurion University of the Negev / U.S. Census Bureau / Department of Business Administration / Business Administration Ben-Gurion University of the Negev Tipping / /

Person

Arrow / Ofer H. Azar / /

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Position

waiter / /

URL

http /

SocialTag