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IBM Global Business Services Executive Report IBM Institute for Business Value Airlines 2020:
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Document Date: 2013-07-26 05:42:00

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File Size: 2,32 MB

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City

Barcelona / Seville / /

Company

IBM Global Business Services Airlines / Cathay Pacific / Delta Air Lines China / All Nippon Airways British Airways / Eastern Airlines / IBM-Oxford Economics Global Travel / IBM Global Business Services / Japan Airlines International Austrian American Airlines United Airlines / Hotels Hospitals Airlines / WebEx / US Airways / /

Continent

Asia / Europe / /

Country

United States / China / /

Currency

USD / /

/

Facility

IBM Institute / Transportation IBM Institute / University of Michigan / /

IndustryTerm

Travel management / transportation / jet travel / integrated travel experience / intermediary web / carrier performance / customer travel experience / cut travel / travel service providers / airline profitability / Travel substitution / slower travel speeds / constant travel time budget / airline industry / corporate travel solutions / transportation technologies / travel distances / air travel demand / chosen travel segment / travel / airline arrival / travel distribution / airline annual / air products / airline revenue / airline cost structures / passenger transportation / specificsegments products / basic travel criteria / faster travel / rail travel / Internet travel / travel agents / travel subject-matter experts / airline / substitute technologies / greater air travel demand / airline failures / mechanized transportation / fact-based strategic insights / increased travel demand / laborious search processes / airline speed / Travel population / substitute travel providers / air travel / travel modes / oil prices / travel experience / speedier travel experience / travel purchase process / public transportation providers / distribution networks / /

MarketIndex

American Customer Satisfaction / /

Organization

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Person

Steve Peterson / /

Position

RT / /

Product

Harman On Time Radio / /

ProvinceOrState

Michigan / /

Region

Asia-Pacific / /

Technology

substitute technologies / video conferencing / transportation technologies / class of service / /

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