IBM / IBM Global Business Services / TD Bank / LinkedIn / Twitter / Improved / Facebook / Burson / /
Continent
North America / / /
Event
Business Partnership / /
Facility
IBM Institute / Social Business IBM Institute / McKinsey Global Institute / Hospital The Boston Children’s Hospital / /
IndustryTerm
retail banks / advertising campaigns giving way / question surrounding social media / social media / social tools / external social media / external social tools / online experience / insurance / business to business / banking / social media tools / Internet users / public relations / project management / collaborative tools / social media strategy / value chain / day-to-day banking / fewer software defects / Social business tools / /
Organization
Boston Children’s Hospital / IBM Global Business Services Executive Report IBM Institute / IBM Institute for Business Value / London Business School / Social Business IBM Institute for Business Value IBM Global Business Services / McKinsey Global Institute / Institute for Business Value / /
Person
Peter J. Korsten / Eric Lesser / Lynda Gratton / James W. Cortada / /
Position
professor / Global Chief Executive Officer / physician / Global Chief Marketing Officer Study / /