PossibleNOW’s Preference Management / Customer Lifecycle Management / Twitter / Facebook / KBM Group / TXU / Dialogue Marketing Inc. / Gryphon Networks / Interactive Intelligence / Aegis / Westin Kierland Resort Driving SOLUTIONS / West Business Solutions / ABC / ALOIC / PossibleNOW / Site Selection Group / the Walt Disney Company / Toshiba America Information Systems Inc. / CompliancePoint / Preferred Homecare / iQor A Celebration / Ross Shafer Consultants Inc. / American Support When / Speedeon Data Martin Klein / AnswerNet AnswerNet / /
Country
Colombia / Brazil / Mexico / United States / /
Currency
USD / pence / / /
EntertainmentAwardEvent
Cable Ace award / /
Facility
Sojourner Center / Expo Hall / Brigham Young University / Hotel MONDAY SESSIONS / /
IndustryTerm
educational and networking events / intelligent customer interaction and outsourcing solutions / transportation / tangible applications / food / social media channels / technology readiness / call center technologies / mortgage bank / social media / response services / social media response / wireless phones / static technology / managerial insight into emerging technologies / cloud contact center solution / internet games / step-by-step solutions / healthcare regulations / data solutions / home healthcare products / golf technology / contact center infrastructure / /
NaturalFeature
Outbound Channel / /
Organization
D.C. Circuit Court / PACE Foundation / php/golf Join Midwest Chapter / Palmer Court / Harvard Business School / United States Patent & Trademark Office / Brigham Young University / National Park Service / Kierland Golf Club / /
Person
Norm Merritt / Maria Eugenia Aguirre / Matt Zemon / Ana Karina Quessep / Eric V. Holtzclaw / Dave Gregory / Gerard Daher / Dave Van Everen / Marc S. Roth / Norm Pensky / Teleperformance / Michele Shuster / Phil Grudzinski / Net Promoter Scores Gary Pudles / Ken Sponsler / Care / Lon Safko / Michael Thompson / Clay Johnson / Jason Niederkorn / Five9 Zemon / Lauren Ziskie / Michael Rauscher / Manatt / Jeffrey A. Sheehan / Stephanie Millner / Eric Esfahanian / Align Sandip Sen / Martin Klein / Michael Burger / Karen Myers / Sarah McElwee / Juan Pablo Tricarico / Kristyn Emenecker / Ballard Spahr / Tom Chandler / / /
Position
Director Management Training and Quality / Vice President of Product Development and Travel Industry Marketing / Prime Minister / announcer / President / Vice President Business Development The Toshiba brand / Vice President / SVP / Founder/Director / General / VP Strategic Accounts / Author / Director / Customer Service and Training / Vice President / Product Marketing / CEO / General Manager and Vice President / President and CEO / tireless advocate for domestic violence victims and survivors / Executive / Noon PM / CEO & President / golfer / Customer Engagement Officer / Attorney / VP / Board Member / Attorney with Ballard Spahr / VP Marketing / President of the Consumer Direct Division / Vice President and General Manager / consultant / Director Cordray / tireless advocate / Director / Contact Center Operations / Manager Quality Assurance and Training / Keynote Speaker / Channel Manager / Senior Vice President / Site Selection Group Learn / President & CEO / CFPB Director / General Manager and Vice President of Consulting Practice Today’s customers / /
Product
Outbound Channel / /
ProvinceOrState
Arizona / /
RadioStation
AM 3 / AM 1 / /
Region
Southwest / Latin America / /
SportsEvent
Tennis Tournament / Annual Tennis Tournament / PACE Golf Open / /
TVShow
Iron Chef USA / Home / 8 Simple Rules / /
Technology
mobile phones / call center technologies / golf technology / smartphones / /
Convention2013 registration brochure