contact center systems / web mail / web application support / desktop software / web interface / telecommunications technology / shared services infrastructure / web-based application / affected telephony systems / phone systems / technology uses / /
OperatingSystem
Windows Vista / Microsoft Windows / /
Organization
Illinois Department / State government / Bureau of Communication / Retained / Work Unit / Graduate School / University of Illinois / Telecommunications Coordinators / Contact Center / /
Person
Jim Armstrong / Liz McComb / Ron Cloyd Centralized / Lori Sorenson / Lisa Riegel / Nancy Diefenback / Alex Jones / Mark Anderson / Mike Scott / Mick Rothman / / /
Position
Chief Operating Officer (COO) / Governor / Secretary of State & State Librarian / Representative / Procurement Manager / COO / /