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Industrial engineering / Quality control / Quality management / Service quality / Customer satisfaction / Customer service / Service / Customer / Customer retention / Business / Marketing / Consumer behaviour


Document Date: 2009-05-12 06:39:13

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City

Cumbernauld / /

Company

Management Information Systems / Policy & Strategy People Results Processes Partnership / /

Continent

North America / /

Country

Australia / United Kingdom / Scotland / New Zealand / Ireland / /

IndustryTerm

complaints systems / integrated management / quality improvement tools / local public services / financial accounting system / responsive and flexible delivery systems / information technology / public services / transport services / money audit / environment/infrastructure / /

Organization

Devolution Commission / European Foundation for Quality Management Model / Cabinet Office / office of Revenue Commissioners / Department of Agriculture / Irish Civil Service / Delivering Better Government / Department of Environment / European Foundation for Quality Management / Better Local Government / Environment and Local Government / Local Government / Inland Revenue Accounts Office / Committee for Public Management Research / Northern Ireland Civil Service / OECD / Department of Social / Better Government / Meath County Council / /

Person

Peter C. Humphreys Síle Fleming Orla / /

Position

Model for Business Excellence / model of strategic change / /

Region

Northern Ireland / Nordic Countries / /

Technology

information technology / /

SocialTag