IBM / The Information Systems / Enterprise Service Info-Tech Research Group Inc. / Info-Tech Research Group Inc. / Feature Incident Management / Reach Info-Tech Research Group / Enterprise Service Desk Info-Tech Research Group 2 / Enterprise Service Desk Info-Tech Research Group / Desk Info-Tech Research Group 1 Introduction Enterprises / Info-Tech / HP / /
Continent
North America / /
Event
Product Issues / /
IndustryTerm
home-grown and acquired products / Knowledge management / fresh-to-market solution / ready-to-use tools / self-serve portal / software space / end-user technology / fit solution / dedicated asset management / software / vendor / mobile web apps / workflow tools / /
MarketIndex
Value Score / /
Organization
Seamless / /
Person
Harvey Balls / /
Position
leader in the Service / CA Service Desk Manager / Service Manager / Executive / /
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