Avaya / Kentucky Utilities Company / LG / RPM / Louisville Gas / LGE / LIBERTY CONSULTING GROUP / /
Currency
USD / /
Facility
Residential Service Center / Ky facility / /
IndustryTerm
technology tools / call center software / outage management / overflow services / real-time service level management / defined several specialized agent groups / software training costs / customer-facing technology / workforce management / upgrade call center software / service level management / /
Organization
Kentucky Public Service Commission / RSC Call Center / Morganfield RSC Call Center / Implementation Steps Fill Call Center / Morganfield Business Office / Call Center / Morganfield Call Center / Business Service Center / /
Person
Christine Kozlosky / Cheryl Bruner / / /
Position
supervisor / A. Consultant / full time analyst / Auditor / Consultant / Analyst / Title Director / Customer Service & Marketing C. Recommendation Action / John Antonuk President / /
THE LIBERTY CONSULTING GROUP