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IBM Australia Case Study How Qantas Freight Transformed Customer Experience Using
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Document Date: 2014-03-13 01:33:36

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Company

The Express / Apple Inc. / Qantas Freight Enterprises / Qantas Group / Cognos / IBM Global Business Services / IBM Australia / IBS Software Services Private Limited. / IBM Corporation / Qantas Airways Limited. / /

Country

New Zealand / United States / Australia / /

Event

Reorganization / /

IndustryTerm

air freight cargo terminal operator / online customer experience / analytics software / air freight services / paperless processing / self-service mobile technologies / servers and software / interactive mobile site / web portal / online tracking options / technology work / terminal processing time / project management / legacy freight management systems / quality management / analytics solution / airline / check solution / information management systems / warehouse solution / test management services / real-time delivery / real-time information / /

NaturalFeature

Baulkham Hills / /

Organization

international and domestic air freight division / /

Person

Lisa Brock / /

/

Position

driver / Storage Manager / Executive Manager / Manager software / warehouse forklift driver / /

Product

iPhone / Tivoli / iPad / iPads / DataStage / InfoSphere / Cognos TM1 / Apple Inc. iCargo / /

Technology

data warehouse / smartphone / self-service mobile technologies / /

SocialTag