performance management tools / technology pressures / social media / automation tools / service management / management tools / digital services / cloud technology / data management / through automated tools / internal development / availability management / make bank deposits / help desk software / dependency mapping tools / availability management tools / self-service tools / performance management software / /
OperatingSystem
Windows 7 / Windows XP / /
Organization
IT / /
Person
Phil Bertolini / Chris Rixon / More / Atwell Williams / /
Position
CTO / driver / senior director in the Office / service delivery model / executive advisor / deputy county executive and CIO / CIO / strategic player / service broker / /
ProvinceOrState
Michigan / /
Technology
smartphones / cloud technology / following technologies / mobile devices / /
IDG Quick Poll * IT-as-a-Service