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Telephone exchanges / Videotelephony / Business telephone system / Call centre / Quitline / Enhanced 9-1-1 / Automatic call distributor / Toll-free telephone number / Integrated Services Digital Network / Telephony / Electronic engineering / Computer telephony integration


Technological Considerations Overview Technologies supporting quitlines are constantly evolving. They
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Document Date: 2013-09-26 20:05:16


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City

Austin / /

Company

IBM / Siebel / Technological Considerations Overview Technologies / Evaluation Technological Considerations Recommendations Both / Statistical Analysis Software / Implementation / Microsoft / Siemens / /

Facility

Call Bridge / /

IndustryTerm

telephone work / call systems infrastructure / local area network / specific systems / call-center technology / quitline telephone system / workforce management software / communications server / automatic call distributor / call-center systems / data management / telephony integration / Telephone systems / computer telephony integration software / voice and data systems / quitline services / program-specific services / telephone traffic / tobacco-related services / real-time monitoring / services digital network / computer telephony integration / telephone system / evaluation protocols / advertising campaigns / /

Organization

American Cancer Society / /

Position

supervisor / counselor / intake worker / /

ProgrammingLanguage

Microsoft Access / /

ProvinceOrState

Texas / /

Technology

ISDN / LAN / evaluation protocols / automatic call distributor / call-center technology / computer telephony integration / PBX system / DSL / PBX / /

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