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Date: 2006-03-01 10:28:30Customer experience management Customer relationship management Electronic commerce Computer telephony integration Interactive voice response Call centre Enterprise resource planning Middleware ECRM Business Marketing Information technology management | Microsoft Word - Sage CRM Glossary Guide[removed]docAdd to Reading ListSource URL: www.21crmsystems.comDownload Document from Source WebsiteFile Size: 56,71 KBShare Document on Facebook |