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Customer experience management / Customer relationship management / Electronic commerce / Computer telephony integration / Interactive voice response / Call centre / Enterprise resource planning / Middleware / ECRM / Business / Marketing / Information technology management
Date: 2006-03-01 10:28:30
Customer experience management
Customer relationship management
Electronic commerce
Computer telephony integration
Interactive voice response
Call centre
Enterprise resource planning
Middleware
ECRM
Business
Marketing
Information technology management

Microsoft Word - Sage CRM Glossary Guide[removed]doc

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