IT Steering Group / Google / IT Service Management / Microsoft / /
Country
United Arab Emirates / United States / Syria / Canada / United Kingdom / / /
Facility
Information Technology Infrastructure Library / National Institute of Standards and Technology / University College / Aleppo University / Cardiff University of Wales / Queen’s University / Zayed University / University of California / /
IndustryTerm
real-time quality / live cloud computing services / Web Applications / cloud computing model charges / relationship management / service management / Cloud computing layers / semantic web / virtualized cloud computing / cloud computing implementation / web accessibility / assessment tools / cloud computing service layers / financial management / cloud computing layer / cloud computing service model / appropriate services / cloud computing service / portfolio management / cloud computing adoption / information technology / cloud service provider services / physical infrastructure / computing / end services / generated important cloud computing impacts / cloud computing environment / cloud computing / strategy management / configurable computing resources / heterogeneous data management / adopted cloud computing / Cloud services / Web Services / /
Organization
Zayed University / Dubai / Stationery Office / Aleppo University / University of California / Berkeley / British Standards Institution / ITIL SERVICE STRATEGY PROCESS Service / University College / National Institute of Standards and Technology / University of Wales / IT / IT Service Organization / Queen’s University / School of Computing / Zayed University / EECS Department / /
Person
J. Papay / M. Hussain / B. Al Mourad / Mohammed Hussain / M. Boniface / B. Nasser / S. Phillips / Al-Mourad / /
Position
SaaS model of cloud computing / Consumer financial manager / Business Relationship Manager / assistant professor / ITIL role Service Strategy Manager / /
ProvinceOrState
California / /
Technology
Information Technology / operating system / Service Level Agreement / /
International Journal of Computer and Communication Engineering, Vol. 3, No. 5, SeptemberThe Impact of Cloud Computing on ITIL Service Strategy Processes Mohamed B. Al Mourad, Member, IACSIT, and Mohammed Hussain