Southwest Airlines / JetBlue Airways / Alaska Airlines / Year 2012 / JetBlue Airways Northwest Airlines Southwest Airlines United Airlines / Delta Air Lines / Airline (2012) Airline / Direct Air / AirTran Airways Alaska Airlines American Airlines / American Airlines / AirTran Airlines / Frontier Airlines / Hawaiian Airlines / United Airlines / Continental Airlines / US Airways / regarding United Airlines / /
Continent
America / /
Country
United States / / /
Event
Reorganization / M&A / /
Facility
John F. Kennedy International Airport / /
IndustryTerm
news media / network carrier passengers / airline complaint data / carrier passengers / higher network carrier complaint rates / reservations systems / airline industry / airline passengers / air transportation network / airline consumer complaints / airline fixed-effects / air transportation system / airline service quality / airline customer service / airline / airline performance / airline fixedeffects / network carrier / airline-specific complaints / airline-specific fixed effects / reservation systems / /
Organization
International Center for Air Transportation / Transportation Security Administration / U.S. Department of Homeland Security / Massachusetts Institute of Technology / Airline Consumer Protection Division / U.S. Department of Transportation’s Aviation Consumer Protection Division / federal government / Bureau of Transportation Statistics / U.S. Department of Transportation / U.S. Department of Transportation’s Airline Consumer Protection Division / /
Person
Michael D. Wittmana / Michael D. Wittman / / /
Position
General / Corresponding author / /
Product
Harman On Time Radio / America / /
ProvinceOrState
Alaska / Hawaii / Massachusetts / /
Region
northeastern United States / Northwest / Southwest / /
Are low-cost carrier passengers less likely to complain about service quality? Michael D. Wittmana,∗ a Massachusetts Institute of Technology, International Center for Air Transportation 77 Massachusetts Avenue, Buildin