Washington D.C. / Austin / New York / Addison-Wesley / Park / London / L.A. / /
Company
Springer Publishing Company / ACM International / ACM Press / Rheingold / Recommender Systems / Springer-Verlag New York Inc. / Wellman / deviantART / MySQL / Yahoo! / Consumer Electronics Association / /
Country
United States / /
Currency
USD / / /
Facility
M arch / University Park / Interactive Computing Georgia Institute of Technology Atlanta / /
Holiday
Kwanzaa / Christmas / /
IndustryTerm
consumer electronics / real-time events / online support / online conversations / Prior online community research / online tutorials / month-to-month online traffic increases / text search / technology behavior / expertise matching systems / assive Online Network / digital electronics / online help seeking / large online tech support discussion boards / consumer electronics sites / product manufacturer / knowledge management / data mining / media production expertise / secure home network / social accounting meta-data / power law behavior / people purchase new devices / internet connectivity problems / large online conversation space / software use / customer-driven online technical support boards / together expertise networks / online help-seeking communities / large international consumer product technology / social media / open source software innovation / related consumer products / expertise-finding algorithms / online communities / online community strategies / consumer products / Internet relay chat rooms / web link algorithm / particular products / technology help / electronics / Web search / expertise systems / social networks / interface software / Internet users / social network / home Internet access connection / community asker-helper network / prior online communities / web scraping techniques / online tech support boards / online community / bulletin board systems / wireless internet laptop / /
MarketIndex
set 40 / /
Organization
NetworkBoard / Interactive Computing Georgia Institute of Technology Atlanta / Association of Computational Linguistics / Newbie Board / Online Tech Support Board / al-Qaeda / Erika Shehan Poole School / /
Person
Love / Slash / Jennifer Aniston / Erika Shehan / Sarita Yardi / Anand / V / Angelina Jolie / Questioner / /
Please Help! Patterns of Personalization in an Online Tech Support Board Sarita Yardi and Erika Shehan Poole School of Interactive Computing Georgia Institute of Technology Atlanta, GA[removed]USA