public-interest services / basic insurance policy / hydrotherapy equipment / pet insurance claim / bank / pet insurance policy / important contribution / pet insurance / energy regulator / pet insurance scheme / insurance policy / consumer redress systems / legal systems / /
Organization
office of Fair Trading / Law Society / Canine Hydrotherapy Association / office of the Banking / European Union / Department of Business / Insolvency Service / Police Complaints Authority / /
Person
Rosie / David Our / Jim / Tony Boorman / Walter Merricks / / /
Position
head veterinary nurse / actual underwriter / corporate director / Kitty Ussher MP / the Economic Secretary / qualified veterinary surgeon / second underwriter / keen fund-raiser / director / experienced veterinary nurse / nurse / original underwriter / surgeon / veterinary nurse / underwriter / /
ombudsman essential reading for people interested in financial complaints – and how to prevent or settle them ombudsman international