Chartered Insurance Institute / FT Prentice Hall / /
IndustryTerm
retail banks / retail banking / retail banking accounts / Retail banking services / personal banking / business banking / financial services / main retail financial products / retail banking customers / payment systems / retail banking conduct / banking / important role retail banks / retail customer / credit products / finance / internet payment services / advertising standards authority code / Financial solutions / /
Organization
office of Fair Trading / Chartered Insurance Institute / Websites Money Advice Service / Financial Conduct Authority / Bank of England / www.bankofengland.co.uk Financial Ombudsman Service / Personal Finance Society / /
Retail banking services and conduct At the end of this unit, candidates should understand the: • the main types of retail banking customers; • key legislation and standards relating to retail banking; • main ret