View Document Preview and Link Document Date: 2012-06-12 10:20:53 Open Document File Size: 555,34 KB Share Result on Facebook
City Using Likert / / Company Aberdeen Group / Alliance Partners / Cambridge Abstract Manufacturing / Linkedin Group / / Country United States / / Currency USD / / Event Reorganization / Employment Change / / Facility University of Cambridge / / IndustryTerm service solutions / annual gross domestic product / distributed information technology / maintenance / manufacturing sector / increased or better services / aftermarket services / industrial manufacturing firms / pure manufacturing firms / financial services / industrial services / industrial manufacturing sectors / knowledge-intensive customer services / e.g. total maintenance solution / basic after-sales services / help design products / logistics services / knowledge-intensive services / manufacturing / repair / ‘services / finance / ‘solutions / basic services / manufacturing firms / facility-maintenance services / / Organization University of Cambridge / ESADE Business School / / Person Ivanka Visnjica / Andy Neelyb / Frank Wiengartena / Andy Neely / Ivanka Visnjic / Van Looy / Frank Wiengarten / / Position research assistant and the principal investigator / research assistant / principal investigator / rater and principal investigator / additional growth driver / representative / / Product Tobin / / Technology distributed information technology / / URL www.cambridgeservicealliance.org / / SocialTag 
Another performance paradox? A refined view on the performance impact of servitization Ivanka Visnjic, Andy Neely, and Frank Wiengarten This paper is a Working Paper