New York / Philadelphia / New York City / Durham / /
Company
IRS Stakeholder Partnerships / River City Bank / JP Morgan Chase / Santa Barbara Bank & Trust / Ohio Valley Bank/Fort Knox Financial Services / Republic Bank & Trust / HSBC / MA KG / /
Currency
USD / /
Facility
National Consumer Law Center / /
IndustryTerm
state-chartered banks / bank regulators / law governing refund anticipation loans / analogous law / default product / temporary bank account / bank / poor quality services / software program / /
Organization
Liberty Tax Service / Comptroller of the Currency / Community Reinvestment Association / Internal Revenue Service / Consumer Federation of America / Jackson Hewitt and Liberty Tax Service / Annie E. Casey Foundation / federal government / National Consumer Law Center / FDIC / /
Person
Carolyn Carter / Liberty Tax / Deyanira Del Rio / Alexis Iwanisziw / Jackson Hewitt / Peter Skillern / Cara Williams / /
Position
tax preparer / head of household status / General / Head / North Carolina Commissioner / /
TAX TIME 2011: MYSTERY SHOPPER TESTING IN NEW YORK AND NORTH CAROLINA FINDS CONTINUING PROBLEMS WITH TAX PREPARERS April 2011