Anheuser-Busch / Zappos.com / St. Louis Post Dispatch / RBS / American Express / New York City Times / East Wisconsin Savings Bank / Federal Savings Bank / Air Tran / TiVo / AT&T / USA Today / Google / Steak Quick Tips Are You Easy / JetBlue / Comcast / Delta Air Lines / AETNA / Zappos / Blue Sky Financial Group / Abbott Labs / Shep Hyken/Shepard Presentations LLC / American Airlines / Shepard Presentations LLC / T H E Shepard Shepard Presentations LLC / /
Country
India / Italy / /
Currency
USD / / /
Facility
Wichita State University / Times Square / University of Nebraska / / /
Holiday
Halloween / /
IndustryTerm
rated customer service airlines / food / airline / order special priority processing / Internet retailer / airline industry / /
MusicAlbum
Moments of Magic / /
Organization
Others Positive Leadership Praise Pride Proper Compensation Public and Private Trust / University of Nebraska / Great Service / Wichita State University / Lousy Service / /
Person
Tony Alessandra / Tom Baldwin / Sanjay Bakshi / Ted Richey / Tom Hathcoat / Barry Knight / Domino / Tony Hsieh / Colleen Postgate / Giovanni Livera / LeAnne Thieman / Barbara Rose / Tim Pleasant / Jeff Blackman / Jeffrey Gitomer / Glen Schmidt / Holly Hennenfent / Ronald Reagin / Sharla Ault / Michael LeBoef / Rick Van Sistine / Ken Blanchard / Janet Woithe / Loyalty Does / Hal Beatty / / /
Position
custodian / President / man/CEO/President / Author / CEO / great role model / Customer Service Operations Manager / manager / speaker / Manager Toyota Motor Sales / USA Order / professional speaker / Cab Driver / professional speaker and author / /
SL Special Report 2009.pmd