Ombudsman Association First Contact Group / Duty CR Group / /
Person
Maclean Emma Gray Paul McFadden Ombudsman / Carol Neill / Judy Saddler / Jim Martin Niki Maclean Emma Gray Paul / Kathleen Steindl / Carol Neil Kathleen Steindl Judy Saddler / Rachel Hall Fiona Paterson / /
Position
Advice Team Manager / Early Resolution Team Manager / Chair / Investigations Team Manager / Advice Team Manager Early Resolution Manager Investigations Manager / Executive Casework Officer Senior Personal Assistant / Secretary / Director Head of Policy and External Communications Head / /
Note of the Senior Management Group Meeting held on 30 April 2013 Present: Jim Martin Niki Maclean