Jim Martin Niki Maclean David Robb Steve / David Robb Steve Carney Ombudsman / Gillian Lafferty Complaints Investigator Fiona / /
Position
Director of Complaints and Investigations Business Review Update / Director of Policy of Services and Development Director of Complaints and Investigations In attendance / Paterson Senior Personal Assistant / Head of Corporate Services / Investigation Manager / Secretary / Chair / Head of Services / Outreach Manager / Manager Cover The Ombudsman / /
Note of the Quarterly Senior Management Group Meeting held on 28 October 2009 Present: Jim Martin Niki Maclean David Robb