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Call centre / Service-oriented architecture / Public transport / Electronic engineering / Technology / Electronics / Computer telephony integration / Interactive voice response / Telephony


Countless Choices[removed]One Point of Contact SUBMITTED BY: MARY-JOE PERRY
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Document Date: 2011-06-02 13:50:25


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File Size: 1,67 MB

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Company

Avaya / OneVoice / Twitter / FaceBook / /

Currency

USD / cent / /

Holiday

Commonwealth Day / /

IndustryTerm

media channels / text-to-speech technology / technology solutions / hand-held devices / transportation / information technology contact center solution / budgetary savings / transportation resources / information technology systems / transportation web applications / web transactions / Web Channel / prior technology investments / telephone / information technology / telephone systems / telecom systems / multi-media channels / important technology tool / fragile touchtone telephone system / monthly telephone bills / technology investments / multi-modal transportation system / Web Chat / /

NaturalFeature

Blast Messaging Channel / Social Network Channel / Web Channel / Text Message Channel / Email Channel / Voice channel / /

Organization

Motor Vehicles Division of MassDOT / Transportation Secretariat / OneVoice Service / /

Person

MARY-JOE PERRY / Amber Alerts / Deval L. Patrick / /

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Position

Governor / Executive / CHIEF INFORMATION OFFICER / /

ProvinceOrState

Massachusetts / /

Technology

SOA / Speech Recognition / SMS / Voice Recognition / information technology / cell phones / Instant Messaging / VOIP / text-to-speech technology / /

SocialTag