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Country United States / / Event Product Issues / Person Communication and Meetings / Product Recall / / Facility University Hospital / hall Charge Desks / Charge Station / FH Charge Station / / IndustryTerm metal detector / surplus equipment / Internet use / portable insurance registration terminal / / MedicalCondition disorder / / Organization ER / Emergency Department / University Hospital / / Person Brynn Evans Joanna Hewitson Patrick Perez / Trauma Event / James Spradley / John Wolf Brynn Evans / Wolf Brynn Evans Joanna / / Position resource nurse / head nurse manager / BH unit secretary / Unit Secretary / guard / BH unit clerk / nurse manager / triage nurse / executive commander / unit secretary at the Charge Station / speaker / sample Paramedic / nurse / complaint and primary care physician / FH attending physician / paramedic / charge nurse / unit clerk / attending physician / / Product medications / / Technology X-ray / paging / ATM / /
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An Ethnography of the ER A Closer Look at Information Flows, Organizational Methodologies, Work Culture, and the Role of the Unit Secretary March 13, 2003 John Wolf