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Computing / Junos / Juniper M Series / NetScreen Technologies / Incident management / Technical support / Customer support / Juniper / Juniper Networks / Marketing / Technology


J-Care Agility Services - Service Description Document
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Document Date: 2014-09-17 18:21:57


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File Size: 102,37 KB

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Company

High Juniper Networks / Advanced Insight Solutions / Customer Responsibilities Juniper Networks / Priority 1 - Critical Juniper Networks / Juniper Support Systems / Juniper Networks Support Systems / Juniper Networks Inc. / /

Continent

AMERICAS / /

Event

Product Issues / /

Facility

Factory With / /

IndustryTerm

Internet access / post-sale tools / above software / physical site / work-around solutions / proactive communications / software troubleshooting / focus on device / software releases / defective hardware / secure protocol / software version / customer detailed services / applicable Services / software events / web application / transportation delays / online tools / tactical hardware / automated incident management infrastructure / online portal / software components / software updates / insight script processing / defective product / last software engineering support / /

OperatingSystem

Solaris / Linux / /

Organization

ASIC / J-Care Agility Service / Agility Service / /

/

Position

advocate / Replacement Onsite Technician / Manager for further processing / Advanced Insight Manager / Manager / Intelligence Manager / assigned JTAC engineer / trained service technician / general public release / technician / Certified Internet Specialist / /

Product

product / hardware / unit / Juniper Networks product / /

ProgrammingLanguage

XML / /

PublishedMedium

Design Review / /

Technology

XML / ASIC / artificial intelligence / firewall / Linux / relevant technologies / secure protocol / GUI / /

URL

http /

SocialTag