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Business / Help desk / Social information processing / Educational psychology / Organizational learning / Knowledge management / Knowledge Centered Support / Customer experience / Customer service / Marketing / Customer experience management / Groupware


Knowledge-Centered Support
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Document Date: 2012-05-24 12:31:38

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File Size: 977,99 KB

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Company

HP / 3Com / First Call / Ericsson / Novell / Microsoft / Hitachi / VeriSign / /

Currency

USD / /

IndustryTerm

telephone switches / by-product / search technology / unsuccessful search statements / web-based self-help / web support site / measurement systems / product manufacturer / structured solutions / call management systems / search statements / web-delivered solution / web self-help / i.e. hardware/software products / /

Organization

VALUE OF KNOWLEDGE Service / Consortium for Service Innovation Knowledge-Centered Support Consortium / Consortium for Service Innovation / /

Person

Mike Lyons / David Snowden / /

/

Position

King / VP & General Manager Customer Services / analyst / support analyst / /

Technology

Knowledge management / search technology / /

URL

http /

SocialTag