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Help desk / Groupware / Management / Information technology management / Education theory / Knowledge Centered Support / Customer support / Knowledge management / Workflow / Business / Marketing / Customer experience management


Legato Support Services Knowledge-Centered Support at Work SM
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Document Date: 2012-05-24 12:30:52

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File Size: 61,20 KB

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Company

Legato Support Challenge Legato / Consortium / EMC / Enabling Self-Service Legato / Legato Product Support / DB Kay & Associates / /

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IndustryTerm

incident management / enterprise software / integrated knowledge management / web-based self-service / development / knowledge management technologies / knowledge management / web query / information protection solutions / information management / information management software / / knowledge tools / connecting incident management / /

Organization

Consortium’s Adaptive Organization / /

Person

Lynn Llewellyn / Srdjan Avlijas / /

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Position

account manager / manager of knowledge content / analyst / Engineer / /

Technology

knowledge management / CRM / knowledge management technologies / CRM system / /

URL

www.serviceinnovation.org / www.dbkay.com / /

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