Consortium / Work Progress Software / Progress Software / Key Bene / Demanding Enterprises Progress Software / KCS / DB Kay & Associates / /
Continent
Europe / /
Country
United States / / /
IndustryTerm
performance assessment tools / unverified solutions / online customer experience / reward systems / online knowledge center / web self-service team / verified solutions / legacy systems / documented solutions / knowledge management / search strings / online access / to customers almost all solutions / online center / Progress management / web services / /
Person
Step / Peter Holt / / /
Position
Domain Manager / roles and responsibility licensing model / director of worldwide technical support / head / Knowledge Domain Manager / arbiter / Manager KCS practices / engineer / /
Progress Software Application Support Services Consortium for Service Innovation ™