| Document Date: 2012-05-24 12:30:54
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City Portland / / Company Consortium / MENTOR GRAPHICS / DB Kay & Associates / / Country Japan / / Currency USD / / / Event Product Release / / Facility Customer Support Division University / / IndustryTerm consumer electronics / integrated software platform / Web users / hardware design solutions / Web response / productspecific web content / knowledge management / customer Web access / web-based support success / recent web-based support interactions / unlinked call tracking systems / electronic products / online support portal / Web-based support model / electronic systems / Web visit / customer search / / Organization Customer Support Division / Customer Support Division University / / Person Tom Floodeen / John Fronius / / / Position Vice President and General Manager / Worldwide Customer Support Manager / Contributing Editor / Director of Knowledge Systems / / Product SupportNet-Pro / SupportNet / / Technology Knowledge Management / / URL www.serviceinnovation.org / www.dbkay.com / /
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MENTOR GRAPHICS KCS is a Team Sport SM Consortium for Service Innovation