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Consumer behaviour / Alcatel-Lucent / Avaya / Videotelephony / Customer service / Customer experience / Net Promoter / Customer satisfaction / Knowledge Centered Support / Marketing / Customer experience management / Business


Transforming the Customer Experience The Strategic Direction In 2011, Avaya endeavored to deliver greater value to customers by innovating
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Document Date: 2014-02-25 16:17:41


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City

Santa Clara / /

Company

Avaya / Consortium / Results Avaya / /

IndustryTerm

communication tool / web portal / web self-service / communications solutions / self-service portal / customer web portal / web selfservice offerings / greater value / web channels / business to business / /

Organization

National Park Service / /

Position

CEO / /

Product

Avaya Automated Chat / /

ProvinceOrState

California / /

SocialTag