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Transforming the Customer Experience The Strategic Direction In 2011, Avaya endeavored to deliver greater value to customers by innovating
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Document Date: 2014-02-25 16:17:41
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File Size: 802,88 KB
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City
Santa Clara /
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Company
Avaya /
Consortium /
Results Avaya /
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IndustryTerm
communication tool /
web portal /
web self-service /
communications solutions /
self-service portal /
customer web portal /
web selfservice offerings /
greater value /
web channels /
business to business /
/
Organization
National Park Service /
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Position
CEO /
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Product
Avaya Automated Chat /
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ProvinceOrState
California /
/
SocialTag
Consumer behaviour
Alcatel-Lucent
Avaya
Videotelephony
Customer service
Customer experience
Net Promoter
Customer satisfaction
Knowledge Centered Support
Marketing