| Document Date: 2013-07-18 01:41:35
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Company PTC Technical Support / Consortium / Pinault / / Continent Asia / Europe / / IndustryTerm industrial equipment / web portal experience / Web support / electronics / post-web visit transactional survey / technology solutions / customer support portal / technology expense / retail / search engine / distributed manufacturing industries / manufacturing leaders / selfservice portal / customer facing support portal / / Organization Utilizing Article Quality Index / / Person Stephane Pinault / / Position Knowledge Manager / manager -specific workshop / conservative financial model / Director / globalization manager / / Technology CRM system / search engine / /
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Achieving Great Things With KCS PTC started their KCS (Knowledge-Centered Support) journey as many others do: with a desire to meet two primary