Smart Government / Jawaharlal Nehru National Urban Renewal Mission / civil society / World Bank / National Institute / Department of Electronics / Directorate of Municipal Administration / Municipal Reforms Programme Government of Karnataka Anjali Karol Mohan Case Studies / Ministry of Communications / national government / IT Government of India Case Studies / Government of India / Ministry of Communications and Information Technology / E-governments / National e-Governance Division / National Institute for Smart Governance / /