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Business / Marketing / Customer experience management / Professional studies / Zappos / Customer relationship management / Customer service / Consumer behaviour / Customer value proposition / Most valuable customers


June 2010 | Vol. #13 Customer Service is Nice but Show Me the Money Raise your hand if you are AGAINST delivering excellent customer service! I thought so. Almost everyone in business talks about “wanting” service e
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Document Date: 2012-12-31 22:17:33


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