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 Date: 2012-12-31 22:17:42Marketing Business Economy Customer experience management Zappos Customer delight |
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| First Page | Document Content | |
|---|---|---|
Date: 2012-12-31 22:17:42Marketing Business Economy Customer experience management Zappos Customer delight |
Add to Reading List |
September 2010 | Vol. #14 Consistent "Easy" Service THEN Customer Delight Did you happen to catch the recent Harvard Business Review (HBR) article entitled "Stop Trying to Delight Your Customers?" The article, based on