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Interactive voice response / Computer telephony integration / Voice over IP / Text messaging / SMS / Technology / Electronic engineering / Electronics


Document Date: 2013-05-02 18:13:51

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City

Redwood City / Sydney / /

Company

LiveOps Inc. / Salesforce.com / Twitter / Facebook / /

Continent

North America / /

Country

Australia / /

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IndustryTerm

software limitations / telephony infrastructure / agent applications / web chat responses / live web chat session / multi-tenant cloud solution / web chat session / real-time reporting / email services / non-cloud solutions / Web Page Push Give / social networks / legacy vendor systems / telephony transport method / telephony controls / web chat / /

Organization

Contact Center for the Social Enterprise / /

Person

Victoria St West Auckland / /

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Position

manager a front row seat / Susan Law Chief Executive / contact center manager / Sarah Barrow Head / /

Product

LiveOps Recording / LiveOps Voice / LiveOps Social / LiveRevenue / LiveTransfer / LiveWeb / LiveOps Engage / /

ProvinceOrState

California / /

RadioStation

AMERICA 555 / /

Technology

PSTN / sms / CRM / API / smartphone / CRM system / HTML / Computer Telephony Integration / VOIP / Interactive Voice Response / /

SocialTag