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White Paper The Top Six Considerations When Evaluating On-Demand Call Center Technologies Executive Summary
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Document Date: 2012-10-24 21:29:54


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File Size: 421,23 KB

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Company

AES / Enterprise Communications Applications / Gartner / eBay / KPMG / Citibank / Datamonitor / Existing Systems / LiveOps / /

Country

United States / /

IndustryTerm

on-demand technology / detection systems / open Web services / personal information management tool / call center applications / even on-premise solutions / distributed grid computing / technology options / software development lifecycle / technology innovations / legacy technologies / finance system / center technology / on-demand call center solution / public Internet / intrusion detection systems / integrity systems / call center solutions / Internet architecture innovators / on-demand call center solutions / real time / security redundant hardware / printing data configuration / hosted contact center technologies / telephony innovators / pharmaceutical and high tech industries / call center systems / center solutions / finance / web service / technology ongoing innovation / telephony backbone / On-demand solutions / legacy applications / workforce management systems / premise routing systems / outdated technology / card processing compliance / on-demand technologies / track performance technology / tools on-demand technologies / technology infrastructures / carrier-grade equipment sets / pre-packaged technology / financial services / carrier outages visibility / technology infrastructure / carrier outages / on-demand call center technology / software models / substantial technology / multi-carrier termination / Internet technologies / food services / call center solution / call center services / secure network / technology stack / Web services / together leading IP telephony innovators / /

Organization

Technical Development Committee / Virtual Call Center / Security Operations Center / /

Person

Pace Our / Drew Kraus / /

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Position

Research Vice-President / vice president / Call Center Technologies Executive / Contents Executive / /

Product

Because / Call Center Platforms / /

ProgrammingLanguage

Java / /

Technology

1 On-Demand Technology / SOA / IP telephony / Meet Enterprise Call Center Requirements on-demand technology / leveraging on-demand technologies / When evaluating on-demand technology / on-demand call center technology / substantial technology / CRM / track performance technology / hosted contact center technologies / evaluating on-demand technology / API / Internet technologies / data encryption / legacy technologies / SSL / center technology / on-demand technology / Information On-demand technology / encryption / Aging technologies / pre-packaged technology / Java / firewall / tools on-demand technologies / 3 On-Demand Technology / IP-based technology / interactive voice response / network operations center / /

URL

www.liveops.com/wp6/webinar / www.liveops.com/wp6/demo / www.liveops.com / www.liveops / /

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