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Salesforce.com / Direct marketing / Sales / Marketing / Cloud computing / Business


EXPERT OPINION Transforming the contact centre in the ‘age of the customer’
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Document Date: 2014-07-21 12:42:42

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File Size: 597,85 KB

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Company

Hewlett-Packard / eBay / Billpoint / UserEvents Inc / LiveOps Inc / Twitter / Facebook / Symantec / Salesforce.com / Microsoft / Sybase / /

Continent

Europe / /

Country

New Zealand / United States / Australia / /

Event

M&A / Funding / /

Facility

University of Florida / Marketing Hall / /

IndustryTerm

multi-site / cloud contact centre technology / web applications / contact centre infrastructure / potential solution / audio and video communications / real time / internet connection / plain old telephony / web chat / by-pass traditional telephony networks / communications traffic / analytics technology / contact centre technology / web-based applications / cloud-based home working solutions / technology centre / cloud-based technology / online research / physical infrastructure / customer service solutions / outsource contact centre services / cloud computing / cloud contact centre technology business division / browser-based telephony / /

Organization

University of Florida / CRM / /

Person

Ann Sung Ruckstuhl / Alexander Graham Bell / Sung Ruckstuhl / /

Position

advisor / senior vice president and chief marketing officer / going forward / frequent speaker / /

ProvinceOrState

Florida / /

Technology

SMS / CRM / CxEngage technology / cloud-based technology / cloud contact centre technology / enabling technology / analytics technology / contact centre technology / /

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