people using services / poorer quality services / complaints advocacy services / community health services / care services / adult social care services / social care services / ambulance services / mental health services / community healthcare services / /
Organization
Health and Social Care Information Centre / NHS / Social Care Information Centre / Quality Commission / /
Person
Mike Richards / Robert Francis / Patricia Hart / Francis Inquiry / Tricia Hart / /
Position
COMPLAINTS MATTER The Secretary / Governor / Professor / Rt Hon Ann Clwyd MP and Professor / Chief Inspector / Secretary of State / lead inspector / /